“We've Always Done It This Way”
Won't Cut It Anymore
all heard it at least a hundred times and most of us have
said it at least once, "We've Always Done It
This Way". It's a phenomenon that exists in
businesses of all sizes. It's prevalent in government and
large businesses and people call it red tape. It's prevalent
in medium and small business too and it's what sets apart
a 'great' business from a 'mediocre' business.
We've always done it this way is a pathetic
answer to the question "Why do we do it this
way?" Someone, it could be an employee or it
could be a customer, complained about something or expressed
dissatisfaction with their experience:
- "why do you have to do it that way?"
- "why can't you just....fill in the blank?"
- "this is taking too long, there must be another
- "why do you have to do this three times before it
There is obviously a recurring problem
and no one wants to fix it or knows why it should be fixed
until it's almost too late.
the pain to change is less than the pain to solve the problem,
people will choose change.
For a business to be great, they have to embrace change and always seek the better way to do
business. If you want an excellent business, and
you're aware of flaws in your business, the answer "We've
always done it this way" just won't cut it anymore. It's
time to find new and better ways to do things.
Most businesses will wait until it's almost
too late to fix things. Many close up shop because
they feel they can't compete any longer. They feel there's
no point in continuing with their business since it's not
providing them with enough value (money) to keep their doors
open. At that point it's almost too late, almost.
It's time for a full scale business audit
and time to answer some serious questions like:
- Who are we?
- What do we do best?
- What are our core competencies?
- How do we get things done?
- Why do we do things the way we do?
- Where can we improve?
- What can we outsource?
- Where do we make the most profit?
- Where do we lose the most time, money, profit?
- What do our customers care about most?
- Why do they keep choosing us?
- Where do we add the most value?
Once you've mapped out your business and
have answered the questions above, it's time to make
a plan to change. You'll know why you need to change
and you'll figure out how.
Usually it's best to hire an outsider,
like a business solutions expert or a business operations
consultant to help you see what you've trained yourself to
ignore for years.
An Operations Expert, can help you. It's
time for a change - stop saying 'we've always done it this
way' and start saying 'we're constantly improving the way
we do things'.
Your results will be dramatically
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