opex canada business process operations solutions


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Operational Excellence isn't just the name of this company, it's a mindset and philosophy that has helped us and every one of our clients make their companies better, more profitable, and more enjoyable to run.

“OPEX Canada left no rock unturned. The focus, speed and energy invested were to say the least “breath taking”!

As the newly appointed President of NCVW Bay City Michigan, I contracted OPEX Canada LTD to review the organization and conduct an initial Business Tune-Up Analysis. The quality and insightfulness of the recommendations, combined with the professional and unobtrusive speed of execution of the survey, resulted in the contracting of OPEX Canada to implement operationally and most importantly without exception all recommendations. Under the OPEX Canada credo - “Every Single Penny Counts” - the following areas of improvement potential were identified:

  1. Review all manufacturing plants to improve efficiencies
  2. Assist Sales with a forecasting strategy for committed purchase orders from largest customers
  3. Assist in the growth and development of the newly created position of Chief Operating Officer
  4. Assist with the implementation of a 3 vendor rule to assure best possible pricing and service
  5. Overhaul the archaic IT systems within the organization to set the required parameters for growth

Within the 4 months allotted to the project, OPEX Canada left no rock unturned. The focus, speed and energy invested were to say the least “breath taking”.  The regular and dependable feedback, to myself the President on progress and recommendations (learning by doing), was in my opinion second to none.  OPEX Canada is self-initiating in its approach and execution of agreed objectives.

In its fee structure, OPEX Canada displayed no hesitation defining payment based on performance – such is its belief in its own capabilities. It was a pleasure for NCVW to make the final “bonus by results” payment to OPEX Canada on completion of the project.

On a personal note - every company is defined by its differentiating resource – its employees. David Balaban fits firmly into this definition of a valuable resource. I not only highly recommend OPEX Canada the company but also David Balaban personally. NCVW will most definitely be utilizing both of these two resources in the continuation of its quest for growth and excellence.

Charles Waterhouse
President NCVW

  • My team of Solutions Officers and I have over 40 years experience solving operational issues. Rest assured you're dealing with a company that has practical, hands-on experience.

  • We've had ‘skin in the game’ so we know what it's like to run a business and can appreciate all the risks and challenges you've overcome to get to where you are. We'll help you minimize the risks and turn challenges into opportunities.

  • We love, not loath, what we do. Our passion for excellence is contagious. It motivates our clients and opens their eyes to new possibilities. We enjoy taking a company from where they are today, creating a vision of tomorrow and working with them to make it happen.

  • We do loath the thought of wasting money on unnecessary expenditures. We believe in an ‘every penny counts philosophy’ and can find creative and sometimes ingenious ways to save you a lot of money.

  • We are no nonsense – we don’t want to have an ‘apartment’ in your business – we want to make you healthier and get out; no excuses, just results. Though we are always available, accountable and happy to help you after the project.

  • We understand high pressure situations; you cannot shut down your operation while we help you figure things out. We've assisted companies with 1000s of employees and sales staff reengineer processes on-the-fly with creative, non-traditional business planning.

  • We understand the intricacies of the back office and that every business operates differently - we don't try to push cookie-cutter solutions on you to make you like every other company. Our solutions and how we work give you more time to focus on what you're great at, instead of putting out fires, while we improve what you're not so great at.

Please take a little time to look at our Case Studies of Proven Performance. We have over 15 cases in a variety of industries that show you we know how to help companies turn challenge into opportunity.

We also have a selection of Articles on Learning Excellence that will help you start to see through our eyes and gain the mindset of Operational Excellence.

You can learn more about our Services and Solutions, and more about us, who we serve and why we do it.


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